1. Introduction & Overview What is an SLA? A Service Level Agreement (SLA) is a formal agreement between a service […]

1. Introduction & Overview What is SLO (Service Level Objective)? A Service Level Objective (SLO) is a specific, measurable target […]

1. Introduction & Overview What is an SLI (Service Level Indicator)? A Service Level Indicator (SLI) is a quantitative metric […]

1. Introduction & Overview What is a War Room? In the context of DevSecOps, a War Room is a dedicated, […]

1. Introduction & Overview What are SEV Levels? SEV Levels (short for Severity Levels) are a standardized classification system used […]

1. Introduction & Overview What is a Blameless Postmortem? A Blameless Postmortem is a structured retrospective process conducted after an […]

1. Introduction & Overview What is Root Cause Analysis (RCA)? Root Cause Analysis (RCA) is a systematic process used to […]

Introduction & Overview What is a Postmortem? A Postmortem in software engineering is a structured and retrospective analysis of an […]

1. Introduction & Overview What is a Runbook? A Runbook is a documented set of standardized procedures used to achieve […]

Introduction & Overview What is an Escalation Policy? An Escalation Policy is a predefined procedure that dictates how alerts or […]